To book a group stay at Step Town Hotel, send your dates, group size and the room mix you want, and say what you need for meals and transport. The hotel is in the quiet suburbs of central Kigali, about 15 minutes from Kigali International Airport per its own site, and breakfast is included in every listed rate.
The hotel partners with local businesses to arrange group transportation, and its kitchen is open for group lunches and dinners. Below: rooms and rates, meals, transport, the meeting room, and the questions worth settling before you confirm.
Which Rooms Can A Group Book, And What Do They Cost?
The hotel's rooms page lists six room types. These nightly rates in US dollars were listed on the hotel's site on 26 October 2026, and breakfast is included:
Single: $50
Queen: $60
Standard Twin: $65
Deluxe Twin: $80
Triple: $110
Executive Suite: $110
The booking form lets you add as many rooms as you need and mix room types, so a group can combine twins and triples in one booking. When you write, say how many adults and how many students are travelling, so the hotel can suggest a mix that fits.
Check the rates on the day you book.
Group rates are quoted by the hotel, not listed. They depend on the period, the number of rooms, the length of stay and the meals, and the hotel asks groups to contact it directly for rates, deposits and cancellation terms. Use the contact page.
The hotel says its rooms are single, double, twin and triple. Tell it how many rooms your group needs and in which mix when you write.
Can The Kitchen Feed A Group And Pack Lunches?
Yes. The hotel's kitchen is open for group lunches and dinners, and it is very flexible on packed lunches: the hotel can do it all. That suits a day out when the group will not be back for a meal.
The restaurant serves traditional Rwandan food with vegan options, and room service runs at all hours, per the site. The hotel says breakfast is included in standard rates, and dinner is a la carte or buffet. Early breakfast is available on request, and dietary needs should go to the hotel in advance.
How Does Group Transport Work From The Airport?
The hotel partners with local businesses to arrange group transportation. Its front desk also arranges airport transfers, guided tours and private car rental, per the site, and the site says the hotel meets guests at arrivals. The hotel says it can help with airport transfers and private transport for excursions in and outside Kigali, with the vehicle chosen by group size.
Send your flight details, group size and day trip plans early, so the hotel can line up transport with its partners. If you plan a visit to the Kigali Genocide Memorial, note that it is open 9:00 to 17:00 with last entry at 16:00, groups over 15 must book at least a week ahead, and groups over 30 are split into smaller groups. The Memorial's visit page has the rules and its contact page handles group bookings.
The hotel says the Memorial is about 6 minutes away by car, or about 30 minutes on foot. The hotel also reports that visitors have walked in and asked for a guide on arrival, while larger groups should still book ahead.
Is There A Room For Group Debriefs?
The hotel's meeting room has U-shaped seating for 14, per the site. That fits a daily check-in or a talk after a day out for a group of that size. For a larger party, ask the hotel how the room can be used. The hotel says the meeting room is available to groups to reflect after a Memorial visit, subject to availability.
When Should You Book, And What Should You Send?
Settle your dates first, because the Memorial's one-week rule for large groups and your flights both hang on them. Then write to the hotel in one message, so nothing is left to a second round of emails.
Arrival and departure dates and flight numbers
Number of adults and students, and the room mix you want
Meals: which lunches and dinners, packed lunches, dietary needs
Transport: airport transfers and day trips
Check entry rules for your nationalities on the RDB entry page before you pay for flights.
The hotel's own advice for visitors: avoid plastic bags, which are prohibited, dress respectfully at the Memorial, carry Rwandan francs because cards are not accepted everywhere, bring sunscreen, and allow extra time for airport transfers in peak traffic.
What Should You Ask Before You Confirm?
Put these in your first message and get the answers in writing. The hotel says designated teachers or adult leaders supervise the group, and that supervision arrangements, curfew times and overnight contact procedures are agreed with the hotel on arrival. It places a teacher in a single room near the students' rooms.
If your group needs to be online together, ask the hotel about Wi-Fi when you write.
Frequently Asked Questions
Can a group mix room types in one booking?
Yes. The booking form says to add as many rooms as you need and mix room types for groups. How many rooms the hotel can hold for one group is a question to ask.
Does the hotel make packed lunches?
Yes. The hotel says its kitchen is very flexible on packed lunches and can do it all. Tell the kitchen your numbers and dietary needs when you book.
Can the hotel arrange transport for a group?
Yes. The hotel partners with local businesses to arrange group transportation, and the front desk arranges airport transfers, guided tours and private car rental. Send your flight and day trip details early.
Is breakfast included?
Yes. The rates listed on the hotel's site on 26 October 2026 include breakfast. The restaurant serves traditional Rwandan food with vegan options.
How many people fit in the meeting room?
The site lists U-shaped seating for 14. For a bigger group, ask the hotel what other arrangements it can make.
How far ahead must a group book the Kigali Genocide Memorial?
Groups over 15 must book at least a week ahead, and groups over 30 are split into smaller groups, per the Memorial's visit page. Children under 12 are not permitted.
Are the listed room rates final?
The rates were listed on the hotel's site on 26 October 2026. The hotel confirms the rate you pay, so ask for it in writing when you book.
Plan Your Group Stay
Contact the hotel through its contact page, or send a booking request on its reservation page. Give your dates, group size, room mix, meals and transport, and ask for the group rate, deposit and cancellation terms in the same message.